Privacy Policy

The Southwest Area Chamber of Commerce ("the Chamber," "we," "our," or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe. By interacting with our website, attending events, or becoming a member, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

Information you provide

This includes:

• Membership applications
• Event registrations
• Online forms, inquiries, and newsletter sign-ups
• Directory updates submitted through the Member Information Center (MIC)
• Payments and billing information

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Pages viewed
• Basic analytics data and cookies used for site functionality

Information from members

Members may provide business details for the public directory, including:

• Business name
• Contact information
• Social media links
• Logos, photos, and descriptions

2. How We Use Your Information

We use the information we collect to:

• Provide Chamber services and benefits
• Manage memberships and billing
• Process event registrations and payments
• Publish business information in the directory (for members)
• Send newsletters, reminders, and Chamber announcements
• Respond to inquiries and support requests
• Improve our website and member experience

We do not sell your personal information.

3. Who We Share Information With

We may share information with trusted service providers who help us operate the Chamber, including:

• ChamberMaster/Micronet – our membership and event management system
• Payment processors (e.g., credit card services)
• Email service providers for Chamber newsletters
• Event platforms when required for participation

These providers are only permitted to use your information to deliver services on our behalf.

4. Member Directory Information

For Chamber members, certain business information may appear on our public website and directory, including:

• Business name
• Website
• Phone number
• Address
• Categories and descriptions

You may request updates or changes at any time by contacting the Chamber office.

5. Cookies & Website Analytics

Our website may use cookies or basic analytics to:

• Track website performance
• Improve navigation and user experience
• Maintain login sessions for the Member Information Center

You may disable cookies through your browser settings.

6. How We Protect Your Information

We take reasonable steps to protect your data, including:

• Secured login areas
• Limited administrative access
• Encrypted payment processing through third-party providers
• Regular system updates and security practices

However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Your Choices

You may:

• Opt out of Chamber email communications
• Update your membership details
• Request corrections to any information we hold
• Request removal from non-required communications

Directory listings for active members must include standard business contact information.

8. Third-Party Links

Our website may contain links to other websites, including member sites and partner platforms. We are not responsible for the privacy practices of external sites.

9. Contact Us

If you have questions about this Privacy Policy or wish to update your information, please contact us:

Southwest Area Chamber of Commerce
11400 Concord Village Avenue, Suite F
St. Louis, MO 63123
Phone: 314-843-8545
Email: info@ourchamber.com